Guide: How to connect your custom domain to a whitelabel platform using CNAME records across major DNS providers
Setup Guide · Custom Domains, How to connect your own domain to our platform. Point your domain or subdomain to our platform in under 5 minutes. No technical experience required — just follow the steps for your DNS provider below.
Supported providers: Namecheap, Cloudflare, GoDaddy, Google Domains, Hostinger, Porkbun
IN THIS GUIDE
01 — Overview: What you’ll be doing
You will add a DNS record called a CNAME. This tells the internet to redirect your domain to our platform.
After that, we handle:
Hosting your content
SSL certificates
Ensuring your domain is shown to users
Result: Visitors see your domain with HTTPS (padlock), without any reference to our infrastructure.
Example domains:
app.yourdomain.com
yourdomain.com
02 — Prerequisites: Before you start
Log into your dashboard → Settings → Custom Domain
Copy your CNAME target (e.g. your-workspace.sovera.io)Decide your domain/subdomain:
app.yourdomain.com (recommended)
yourdomain.com (has limitations)
Ensure access to your DNS provider (Namecheap, GoDaddy, Cloudflare, etc.)
Tip: To check DNS provider, use dnschecker.org/ns-lookup
03 — Namecheap
04 — Cloudflare
Log into dash.cloudflare.com
Select your domain
Go to DNS → Records
Click Add Record
Type = CNAME
Name = app
Target = your-workspace.sovera.io
Turn OFF proxy (set to DNS Only / grey cloud)
Save
Important:
Proxy ON can break SSL. Always use DNS Only unless instructed otherwise.
05 — Godaddy
Log into godaddy.com
Go to My Products
Click DNS
Add New Record
Type = CNAME
Name = app
Value = your-workspace.sovera.io
TTL = 1 hour
Save
Note: Changes may take up to 1 hour.
06 — Google Domain / Squarespace
Go to domains.google.com or domains.squarespace.com
Select domain
Go to DNS settings
Create new record
Host = app
Type = CNAME
Data = your-workspace.sovera.io
Save
07 — Hostinger
Log into hpanel.hostinger.com
Go to Hosting → Manage
Open DNS Zone Editor
Add new record
Type = CNAME
Name = app
Points to = your-workspace.sovera.io
Save
Note: Propagation usually takes 15–30 minutes.
08 — Porkbun
Log into porkbun.com
Go to Domain Management
Open DNS settings
Add new record
Type = CNAME
Subdomain = app
Value = your-workspace.sovera.io
Save
Important:
Remove existing A records if using root domain.
09 — Verification
After saving:
Go to dashboard → Click “Verify Domain”
Checklist:
CNAME exists and is correct
DNS propagated (up to 48 hours, usually <30 min)
SSL certificate issued (1–5 min)
Domain becomes live
Check manually using:
Terminal:
dig app.yourdomain.com CNAME
nslookup app.yourdomain.com
10 — FAQ & Troubleshooting
Q: Can I use root domain (yourdomain.com)?
A: Not directly. Use subdomain or providers supporting ALIAS/ANAME.
Q: Domain not verified?
A: Wait 15–30 minutes and check DNS propagation.
Q: “Not secure” warning?
A: SSL is still provisioning (takes a few minutes).
Q: Too many redirects?
A: Disable Cloudflare proxy or set SSL to Full (Strict).
Q: Existing DNS record?
A: Remove old record before adding CNAME.
Q: How to remove domain?
A: Remove from dashboard and delete CNAME.
Final Step
Once verified, visit:
https://app.yourdomain.com
You should see:
Your domain
HTTPS padlock
Platform working correctly