Terms & Conditions
Terms & Conditions of Use
(Updated - March 2025)
1. Introduction
Welcome to Sovera Technologies LLC (SVG) ("Sovera"). These Terms and Conditions ("Agreement") govern your use of Sovera’s platform and clearly outline the rights and obligations of all parties involved.
By accessing or using the platform, you expressly agree to these Terms, along with the terms and conditions of SAFE Trust Company (Wyoming, USA), regulated under a Wyoming Division of Banking Trust Charter (LEI: 549300QUJB2ZQJSMGX22), and PayCaddy Inc. (Panama), licensed by the Superintendence of Banks of Panama (Licenses SBP-PSO-R-2023-01267 and SBP-PSO-R-2023-01265), both incorporated herein by reference.
2. Nature of Service
2.1. Role of Sovera
Sovera Technologies LLC operates strictly as a technology integration provider and facilitator of access to regulated financial services offered exclusively by third-party regulated entities. Sovera does not independently hold, manage, or have direct permanent custody or control of user funds. Sovera may temporarily facilitate processing of client-authorized transactions, but at no time provides permanent custody or financial management of client funds.
Sovera does not independently hold, manage, or have direct access to user funds. Users explicitly authorize each transaction exclusively through Sovera’s platform. Sovera facilitates these transactions by providing technology integration and instructing authorized transactions via dedicated subaccounts within regulated financial providers. Actual custody, control, and regulated fund management are performed solely by SAFE Trust and PayCaddy.
2.2. SAFE Trust Services
Custody, digital asset conversion, trading, staking, and on-ramp/off-ramp services are provided by SAFE Trust Company.
2.3. PayCaddy Services
Debit card issuance and payment processing services are provided by PayCaddy Inc.
2.4. Additional Providers
Sovera reserves the right, at its sole discretion, to integrate additional third-party regulated providers, whose services will be subject to their respective Terms and Conditions.
2.5. Financial Transactions Disclaimer
Users explicitly authorize each financial transaction via the Sovera platform. Sovera’s role is strictly limited to providing technological integration and facilitating user-authorized instructions.
Users acknowledge that all financial transactions and disputes involving SAFE Trust and PayCaddy must initially be managed through Sovera’s platform interface but will ultimately be resolved by the responsible third-party provider. Users must not directly contact third-party providers. Sovera expressly disclaims liability for claims, disputes, losses, or errors relating to financial transactions managed by third-party providers.
3. Responsibility and Liability Limitations
3.1. User Authorization and Responsibility
Users explicitly authorize every financial transaction initiated through the platform.
Users acknowledge sole responsibility for ensuring transaction accuracy and sufficient account balances.
3.2. Limitation on Responsibility for Transactions
Sovera explicitly disclaims liability for transaction failures, delays, or errors attributable to SAFE Trust or PayCaddy.
Sovera does not guarantee successful execution, timing, or settlement of financial transactions.
3.3. Transaction Reversals and Chargebacks
Reversals and chargebacks are strictly subject to SAFE Trust’s and PayCaddy’s terms and procedures. Sovera has no authority or responsibility to mediate or resolve financial disputes involving these providers.
4. User Obligations
4.1. Compliance with Laws
Users must provide accurate, complete, and truthful information required for identity verification and compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Failure to provide truthful and complete information may result in immediate suspension or termination of user access and could lead to SAFE Trust or PayCaddy independently taking actions, including reporting to regulatory authorities, suspending, closing, or rejecting user accounts. Sovera does not directly engage in compliance enforcement actions, which are exclusively handled by SAFE Trust and PayCaddy.
4.2. Third-Party Terms Compliance
Users explicitly agree to adhere to transaction limits, processing requirements, and compliance procedures established by SAFE Trust and PayCaddy.
4.3. Prohibited Activities
Fraudulent or unauthorized activity, misuse of platform services, or violation of these Terms will result in account suspension or termination without recourse.
4.4. Security Obligations
Users must maintain the confidentiality and security of their login credentials.
Users must securely maintain the devices and networks used to access Sovera’s platform.
Users must immediately report unauthorized access or suspicious activities to Sovera.
5. Customer Support
5.1. Scope
Sovera’s support services are limited strictly to issues involving platform functionality and user interface assistance.
Financial transaction issues, disputes, or compliance concerns must initially be addressed through Sovera’s platform interface, but will ultimately be resolved by the responsible third-party provider. Users will be periodically informed about the resolution progress via the Sovera platform.
5.2. Support Availability
Sovera provides platform support within designated business hours but does not guarantee constant or 24-hour availability.
5.3. Response and Resolution Times
General inquiries receive a response within 24 business hours.
Escalated or technical issues are addressed within 5 business days unless additional time is required due to third-party involvement.
Sovera provides platform support within designated business hours but does not guarantee constant or 24-hour availability.
6. Limitation of Liability
6.1. No Guarantees or Warranties
Sovera’s platform and services are provided “as-is” without warranties or guarantees of any kind, either expressed or implied.
Sovera explicitly disclaims liability for technological disruptions, cyber threats, outages, or other related interruptions.
Sovera does not guarantee uninterrupted or error-free access to the platform and explicitly disclaims liability arising from platform downtime or interruptions caused by technological failures or third-party disruptions.
6.2. Liability Cap
Sovera’s total liability shall not exceed the total fees paid by the user to Sovera over the preceding twelve (12) months.
6.3. Indemnification
Users agree to indemnify and hold harmless Sovera, its affiliates, directors, officers, and employees from any claims, losses, liabilities, costs, or damages arising directly or indirectly from their use or misuse of the platform or disputes involving third-party providers.
6.4. Force Majeure
Sovera shall not be liable for delays, interruptions, or failures arising from events beyond its reasonable control, including natural disasters, governmental actions, civil disturbances, regulatory changes, wars, or cyber-attacks.
7. Modifications
Sovera reserves the right to amend these Terms at any time, providing users at least fifteen (15) days' prior notice. Continued usage after modifications indicates user acceptance.
8. Third-Party Terms and Conditions
Users must comply with the terms and conditions of SAFE Trust and PayCaddy, governing all custody, financial transactions, and debit card services.
In the event of a conflict, third-party provider terms take precedence regarding financial services and related transactions.
These third-party terms and conditions are included as addendums to this Agreement.
9. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of Saint Vincent and the Grenadines.
Any dispute arising from or related to these Terms shall be resolved through binding arbitration under ICC rules in Saint Vincent and the Grenadines. Users expressly waive the right to participate in class-action or collective arbitration proceedings.
10. Contact Information
For assistance, questions, or concerns, please visit www.sovera.io or email info@sovera.io